We want you to love the products that you buy from us. In case you are not satisfied with your purchase, drop us a mail within 2 days of delivery with details at careatulyamedilinkpvtltdshop@gmail.com with “Returns and Replacement” as a subject and we will get back to you
In case you received the wrong item.
Drop us an email at careatulyamedilinkpvtltdshop@gmail.com or call us at 01141447223 within 2 days of the date of delivery. Our Customer delight team will resolve it at the earliest.
In case you received a damaged item.
Drop us an email with your order id and the picture of the damaged product at careatulyamedilinkpvtltdshop@gmail.com or call at 01141447223 within 2 days of the date of delivery. Our customer delight team will help you with your queries and resolve them at the earliest.
In case you simply did not like an item.
Drop us an email at careatulyamedilinkpvtltdshop@gmail.com or call at 01141447223 . Our customer delight team will help you with your queries and resolve them within 24 hours.
In case you need to cancel your order.
You can cancel an order within 3 hours of placing the order.
Shipping charges on purchase.
We offer FREE Shipping on all orders above ₹500/-, which is notified from time to time. We also offer Cash-On-Delivery at ₹50 additional charges. You should consider the shipping rates shown at the time of check-out to be final.
Note:- Order will be shipped within 24hrs of placing the orders.
Conditions where a product can be returned or refunded:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Note:- Kindly allow 36 – 48 hrs to process the refund. Refund will be processed using same payment method using which the payment accepted.
Conditions where refund/return requests will not be processed
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 7 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
- any orders placed during the offer period, valid across all products available on the website, will not be entertained for cancellations, returns & refunds
Note: In case of unforeseen circumstances, the brand reserves full rights to void the shipment and process a refund in case of the applicable order.